customer charter
Our aim is to provide excellent products and support services so that we will be your preferred supplier. We measure our performance against targets and are committed to on-going improvement in all aspects of our business.
We promise that our products will be:
- Reliable, safe and trustworthy
- Researched, tested and proven in use
- Within specification
- Suitably packaged and fit for purpose
Each of our customers is allocated a primary service contact person. That person will process your orders and respond to you promptly, courteously and helpfully.
If anything could affect your order, we will notify you promptly to tell you what's happened and what effect it will have. We hope you'll never need to complain - but if you do, any complaint will be investigated and you'll receive a response within 7 working days.
We only deliver with food safe vehicles. Your products will never be transported with other products that might compromise product quality or safety.